Guide: How to Enable Automatic Notifications in DIKIDI

DIKIDI offers a variety of options for sending notifications and reminders to customers 😌

To configure notifications based on your business needs, we have prepared a small guide 🧐

Step 1: Determine the Purpose of Notifications

- Reduce Customer Tardiness/No-Shows

- Increase Customer Retention Rate

- Maintain Customer Loyalty

- Get Reviews

Step 2: Choose a Sending Channel

To send notifications, you need to enable one or more sending channels. When choosing a channel, take into consideration the sending speed, size of your business, and budget.

Sending Channels in DIKIDI: 

📌 SMS

the highest message sending speed / from 0.06$ per SMS*

📌 WhatsApp/Telegram

fixed cost for all types of notifications / from 20$ per month*

📌 Push Notifications

free, sent through the DIKIDI Online app to the customers

📌 Manual Sending

for sending a small number of notifications through different channels (SMS, messengers, social networks) / from 9$ per month*

Step 3: Configure Notification Types

Based on your goals, enable the necessary types of notifications:

✅ to reduce tardiness/no-shows & maintain customer loyalty

— booking notification

— appointment reminder with a confirmation request

— rescheduling/cancellation notification

✅ to get reviews 

(for improving service quality, handling objections, increasing online ratings):

— review request

✅ to increase customer retention rate & maintain loyalty

— invitation for a follow-up visit

— accrual of reward points notification

For each type, you can customize additional settings:

time, method, and frequency of sending messages; type of appointment (personal, group); the services followed by a notification.

Read more about Notification Types

Step 4: Create a Notification Text Template

You can send a standard text provided by the DIKIDI app

OR customize an own template with your text.

You can change the template text in the Templates section. To edit the SMS text, you need to contact the Support Center.

Step 5: Track the Results

To evaluate the effectiveness of the notifications, use DIKIDI analytical tools.

For example, you can see how many clients booked a follow-up visit in the Retention section. You can analyze the sales volume (by services) in the Sales section.

Tracking customer bonus usage is easy in the Loyalty Programs (Rewards) section.

To enable, go to 👉 Settings - Notifications

*To check the cost of notifications for your region, go to Settings - Notifications - Sending Channels.