Prepayment: Protection Against Cancellations and No-Shows
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Have you ever had a client book an appointment only to cancel at the last minute or not show up at all? 😥
Each time this happens, it means lost time and income for your business.
But there’s a solution: activate prepayment 🙌
Prepayment is a smart strategy that helps your business secure steady income and gives specialists peace of mind about their schedule and workload.
When should you enable prepayment?
- Your schedule is busy 📅
- Clients book time with top specialists ⭐
- Services are lengthy, in high demand, or premium-priced 💅
- New clients or those who frequently cancel appointments 🚫
How prepayment works for you
📌 Reduces no-shows – clients who prepay are more committed to their appointments, leading to fewer cancellations and reschedules.
📌 Optimizes scheduling – professionals, especially top specialists, can better plan their workload ahead, minimizing idle time.
📌 Ensures income security – even if a client doesn’t show up, the professional still receives payment, reducing stress and making earnings more predictable.
How to set up prepayment in DIKIDI
⚙️ First, enable online booking and payment acceptance (card, bank account, or acquiring).
1️⃣ Go to “Settings” → “Online Booking” → “Booking Rules”;
2️⃣ Set the payment amount: a fixed sum or a percentage;
3️⃣ Decide when the client pays – immediately while booking or a few days before the appointment;
4️⃣ Choose which services, employees, customers, or appointment duration will require prepayment;
5️⃣ Save changes.
In DIKIDI, you set your own online booking rules ✨
Prepayment serves as your protection against unexpected cancellations and no-shows. Your time is valuable – and your clients should respect that 😌
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