Prepayment: Protection Against Cancellations and No-Shows

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Have you ever had a client book an appointment only to cancel at the last minute or not show up at all? 😥


Each time this happens, it means lost time and income for your business.

But there’s a solution: activate prepayment 🙌

Prepayment is a smart strategy that helps your business secure steady income and gives specialists peace of mind about their schedule and workload.

When should you enable prepayment?

  • Your schedule is busy 📅
  • Clients book time with top specialists ⭐
  • Services are lengthy, in high demand, or premium-priced 💅
  • New clients or those who frequently cancel appointments 🚫

How prepayment works for you

📌 Reduces no-shows – clients who prepay are more committed to their appointments, leading to fewer cancellations and reschedules.

📌 Optimizes scheduling – professionals, especially top specialists, can better plan their workload ahead, minimizing idle time.

📌 Ensures income security – even if a client doesn’t show up, the professional still receives payment, reducing stress and making earnings more predictable.

How to set up prepayment in DIKIDI

⚙️ First, enable online booking and payment acceptance (card, bank account, or acquiring).

1️⃣ Go to “Settings” → “Online Booking” → “Booking Rules”;

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2️⃣ Set the payment amount: a fixed sum or a percentage;

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3️⃣ Decide when the client pays – immediately while booking or a few days before the appointment;


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4️⃣ Choose which services, employees, customers, or appointment duration will require prepayment;


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5️⃣ Save changes.

In DIKIDI, you set your own online booking rules ✨

Prepayment serves as your protection against unexpected cancellations and no-shows. Your time is valuable – and your clients should respect that 😌


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