Automatic notifications and feedback collection via SMS and messengers

Reminders to customers about the upcoming visit are no longer a super service, but an obligatory component of the customer service cycle.

What are the business benefits of customer notifications?

Reminders and invitations in messages directly affect the return of clients and their loyalty to the brand and most importantly your profit. The customer who forgot about the appointment or the one who forgot to make an appointment in advance is your lost profit.

What notifications to customers exist?

• Appointment notification;
• Visit reminders;
  
• Visit confirmation request;
  
• Invitation for a repeat visit;
  
• Notification of bonus accural to the client;
  
• Request for feedback and tips.

Notification channels

      SMS:

• does not require the Internet on the customer's phone at the time of sending the reminder;
• will not get lost in a large number of chats, as it happens in messengers and social networks;
• does not require any installed applications on the customer's phone (unlike reminders via messengers).

     WhatsApp: 

• one of the most popular messengers, and therefore a high probability that the customer will see and read the messages;
  
• possibility of receiving feedback and the visit confirmation from the customer;
  
• unlimited number of characters in the message.

     Telegram:

• up-to-date messenger among users;
  
• possibility of receiving feedback and visit confirmation from the customer;
• unlimited number of characters in the message.

     Push:

• is a completely free DIKIDI service;
• does not require configuration and is sent to customers via the DIKIDI Online app always and by default;
• comes to customers by default 2 times: both a day and an hour before the visit.

Appointment notifications

They come to the client upon the appointment creation, contain basic information about the upcoming visit and are a confirmation that the client has signed up for the service. A convenient message to which the client can always return and update the information in memory for effective time planning. In addition, the same notifications can be set up for Employees so that they always have up-to-date information on their schedule:

• New appointment;
• Change an appointment;
• Cancel an appointment.

Visit reminders

They come to the customer a day and / or a few hours before the visit. Reminders have flexible settings: how many reminders and for what time to send. It's also possible to set up automatic reminders for all customers, so that not to set up for each customer manually.

How to set up free reminders via Push:

In order for customers to receive push notifications, they need to download the DIKIDI Online mobile app to their phone. You don't need to set up anything: reminders will be sent to customers automatically one day and one hour before the visit.

Visit confirmation request

When setting up visit reminders for customers, you can select “With visit confirmation”. Then, along with a reminder, the customer will receive a link to confirm the visit.

Repeat visit invitation

The invitation to a repeat visit allows you to work individually with each client and notify him that it's time to sign up for the service exactly when the deadline is right. You can adjust the interval between appointments individually (for manicure 3 weeks, for haircut a month, etc.).

Notification of bonus accrual to the clients

You can accrue bonuses to clients or give them for their birthday. In order for the bonus system to work effectively, it's necessary to notify clients that they have accrued bonuses they can spend and save on the service cost.

Request for feedback and tips

Collecting feedback from customers requires some effort, since satisfied customers are not motivated enough to visit a website or social network specifically and write a review. It's much easier to do this when they receive a message on their phone immediately after the visit with a direct link to a page where you can leave a review and tip if desired.

In the DIKIDI service, you can activate automatic sending of such messages to customers and quickly collect not only reviews, but also tips.