Visit Confirmation Request

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One of the most frequent problems of a services business is non-attendance. Customers forget their appointments and the business suffers losses.

are the solution to this problem. But how do you know that a reminder has come and a customer has confirmed that he will come?

The DIKIDI service has a function to request confirmation from a customer about his visit along with a reminder. 

In the web version:

You can create a reminder with a visit confirmation request directly through an appointment form. To do this, in the customer appointment form, set up a visit reminder at the time you need and check the box "With confirmation".

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Now, along with the reminder, a customer will receive a link to confirm his visit.

When the customer confirms the visit, the appointment's status will change to "Confirmed visit".

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A confirmation will be sent if an appointment does not have the "Confirmed visit" status. This will prevent a customer from unnecessary confirmation requests.

For the confirmation request to be generated with a reminder for all appointments, go to the "Settings" - "Notifications" - "Types of notifications" section and check the box "Send a visit confirmation request along with a reminder".

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After setting, a visit confirmation request will be automatically configured in new appointments.

In the
DIKIDI Business mobile version:

Click the "Appointments" tab and edit any customer appointment you already created. Go to the "Reminder" section and move the switcher "Submit a confirmation request" to the "on" position.

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To configure the sending of confirmation requests for all appointments, go to the "More" tab in the "Notifications" section.

Next, select "Types of notifications" and "Visit reminder".

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Select the desired group to set up (Online Booking or Regular Booking) and then turn the "Submit a confirmation request" switcher on.

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