Notifications to Customers via Telegram

How does it work?

The DIKIDI service is integrated with Telegram so that you can send notifications to customers through this messenger. Reminders, notification when booking, notification of appointment cancellation, invitation to return visit, request for review — all these notifications can be sent to your customers via Telegram from your number.

Оpportunities:

— communicate with customers in a familiar messenger;

— request for reviews and receive responses to messages;

— not to spend money on SMS.

Сonnecting

To connect, you will need a phone with WhatsApp or WhatsApp Business installed, from which number you plan to send messages.

How to enable notifications in Telegram:

1. In the DIKIDI web version go to your project. Next, go to "Settings" - "Notifications". Turn on the "Sending сhannels" tab, choose the Telegram channel, and click on the "Get Started" button.

Attention. The first 3 days after the connection, the channel will work for free. This will be enough for testing. Then the channel will be disconnected before payment and a new connection.

In the DIKIDI Business app, go to the "Notifications" section, click the "Enable" button, and in the window that opens, click "Connect" on the Telegram channel.

2. Agree to the terms and choose to "Pay" or "3 days for free" trial period.

3. Check if the notifications you would like to send to customers are enabled in the "Types of notifications" section.

4. Set up notification templates. Our service already has basic templates and they will be sent to clients. You can change them in the "Templates" section.

Attention. Telegram has a limit on sending messages to numbers that are not in your contacts — no more than 15 per day and no more than 200 in total.